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Customer Support

Please take a look at our FAQ section below, about 95% of all questions can be answered here, if you can't find an answer we would be happy to help. Please email us here.

Please understand we cannot answer any questions about dosages or consumption of Kratom, we do not sell for human consumption. This allows us to stay in business. Please see for this information.

- Payment Questions
- Shipping Questions

Kratom F.A.Q.
How long does it take to receive my order?
Most orders ship with in 24 hours and average transit times are about 2-5 business days.

Can you send me Tracking?
Yes, as soon as your order ships (usually with in 24 hours) we will send you a shipping confirmation via email which will include your tracking number.

Do you ship Discreetly?
Yes, even though Kratom is legal in most of the USA we respect your privacy by sending your order in a package with no reference to anything related. The return address will show as "Service Center" and your credit card/debit card statement will
be a generic name.

Is Kratom Legal?
Kratom is legal in the majority of the USA however a few states have banned certain alkaloids in kratom - please check the current legality here.

How many capsules per ounce?
There are about 50 capsules per ounce. This does vary slightly per bottle and strain since we sell by weight and not per
capsule. However we do not include capsule weight in the total so if you order 1 oz. you will get 1 full oz. of kratom.

What payments do you accept?
We currently are accepting credit cards, or a USPS Money Order - please see instructions here.

Where are you located?
We are based in the Seattle area in Washington State. All orders ship from this location. The closer you are the quicker your order will arrive but most orders don't take longer than 5 business days any where in the USA. We are an online only company so sorry no pick ups at this time.

How do I know it's safe to order from you?
First our payment processor is highly encrypted with a 128 bit SSL. Your financial information is not seen by anyone other than the processor, not even us!
Secondly we accept safe forms of payment such as credit cards so you can rest assured that you have recourse to get your money back if we do not deliver.
Thirdly we've been in business since 2009 with many satisfied customers, we are not a fly-by-night operation. If you look up the whois information we've been registered since 2008.
And finally you can read testimonials from our actual customers that will give you an idea of what you can expect when ordering from us.

What if my order is lost in transit?
This is very rare but if you don't receive your order with in 6 business days (Mon-Fri) please contact us and we'll look into it. We do offer a free replacement if the tracking does not show delivered past 9 business days, again this is very rare. Please note that during the holidays orders do take longer in transit than normal and policies are extended 2-3 days.

Return Policy
Although we guarantee the product advertised is exactly what you will receive all sales are final due to the nature of the product. However we will work with you if you have any issues and if there's an error on our part we will gladly fix it for you.


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Capsules Info:

kratom extract 600mg Capsules
kratom extract 500mg Extract Capsules

kratom extract All Natural, Authentic Kratom

kratom extract Manually Manufactured (no fillers, just pure kratom)

kratom extract Weight listed is all for Kratom
(you are not paying for capsule weight)

vegetarian kratom capsules Vegetarian Kratom Capsules (better quality than gelatin, no GMOs, and derived from trees)

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A percentage of your purchase goes to keeping kratom legal and accessible. But if you'd like to help further please visit the American Kratom Association or the Botanical Legal Defense. Every donation helps a lot and both are doing an amazing job to protect our rights.

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All products are sold as bulk botanicals in specified amounts without claims or instruction

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Fun Fact: Kratom is sometimes also known as Ithang, Kakuam, Thom, or Ketum
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