take a look at our FAQ section below, about 95% of all questions
can be answered here, if you can't find an answer we would
be happy to help. Please email
Please understand we cannot answer any questions about
dosages or consumption of Kratom, we do not sell for human consumption. This allows us to stay in business. Please see Erowid.org
for this information.
- Shipping Questions
long does it take to receive my order?
Most orders ship
with in 24 hours and average transit times are about 2-5 business
Can you send
Yes, as soon as your order ships (usually with in 24 hours)
we will send you a shipping confirmation via email which will
include your tracking number.
Do you ship Discreetly?
Yes, even though Kratom is legal in most of the USA we respect
your privacy by sending your order in a package with no reference
to anything related. The return address will show
as "Service Center" and your credit card/debit card
statement will be a generic name.
Is Kratom Legal?
Kratom is legal in the majority of the USA however a few states have banned certain alkaloids in kratom - please check the current legality here.
How many capsules
There are about 50 capsules per ounce. This does vary slightly per bottle and strain since we sell by weight and not per capsule. However we do not include capsule weight in the total so if you order 1 oz. you will get 1 full oz. of kratom.
do you accept?
We currently are accepting credit cards, or a USPS Money Order - please see instructions here.
Where are you
We are based in the Seattle area in Washington State. All
orders ship from this location. The closer you are the quicker
your order will arrive but most orders don't take longer than
5 business days any where in the USA. We are an online only
company so sorry no pick ups at this time.
How do I know
it's safe to order from you?
First our payment processor is highly encrypted with a 128
bit SSL. Your financial information is not seen by anyone
other than the processor, not even us!
Secondly we accept safe forms of payment such as credit cards
so you can rest assured that you have recourse to get your
money back if we do not deliver.
Thirdly we've been in business since 2009 with many satisfied
customers, we are not a fly-by-night operation. If you look
up the whois information we've been registered since 2008.
And finally you can read testimonials
from our actual customers that will give you an idea of what
you can expect when ordering from us.
What if my order
is lost in transit?
This is very rare but if you don't receive your order with
in 6 business days (Mon-Fri) please contact
us and we'll look into it. We do offer a free replacement if the tracking does not show delivered past 9 business days, again this is very rare. Please note that during the holidays orders do take longer in transit than normal and policies are extended 2-3 days.
Although we guarantee the product advertised is exactly what you will receive all sales are final due to the nature of the product. However we will work with you if you have any issues and if there's an error on our part we will gladly fix it for you.